1. Introduction
Welcome to PTGami. This Privacy Policy explains how PTGami ("we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors who access our platform at ptgami.net. By creating an account or using any service on PTGami, you agree to the practices described in this Privacy Policy.
We are committed to maintaining the privacy and security of every member. Whether you're enjoying our fishing games, playing a round of baccarat, or placing a boxing bet, we want you to feel confident that your personal data is handled with care and respect. This document has been written to be as clear and straightforward as possible — because every Filipino player deserves to know exactly what they're agreeing to.
2. Information We Collect
PTGami collects personal information in several ways depending on how you interact with our platform. The types of data we gather include:
2.1 Account Registration Data
When you sign up for a PTGami account, we collect your full name, date of birth, email address, mobile number, and a username and password of your choosing. This information is necessary to create and verify your account, comply with Know Your Customer (KYC) requirements, and ensure that all players meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines.
2.2 Identity Verification Documents
To comply with anti-money laundering (AML) regulations and licensing obligations, PTGami may ask you to submit government-issued identification. Accepted IDs include Philippine passports, UMID cards, SSS/GSIS IDs, driver's licenses, and PhilSys National IDs. These documents are stored securely and accessed only by authorized compliance personnel.
2.3 Financial and Transaction Data
We collect information related to deposits and withdrawals, including transaction amounts, payment method details, and GCash or Maya wallet references. We do not store full credit or debit card numbers — these are handled through our third-party payment processors who maintain their own strict security standards.
2.4 Device and Usage Data
When you visit PTGami, we automatically collect technical data such as your IP address, browser type, operating system, referring URLs, pages visited, time spent on site, and device identifiers. This helps us optimize your gaming experience and detect suspicious activity that could indicate fraud or unauthorized access.
2.5 Customer Support Communications
If you contact our support team via chat, email, or phone, we keep records of those conversations to resolve your concern and improve our service quality. We may also record calls for training and quality assurance purposes, with your awareness.
3. How We Use Your Information
PTGami uses the personal data we collect for the following legitimate purposes:
- Account Management: To create, verify, and maintain your PTGami player account.
- Service Delivery: To process deposits, withdrawals, game participation, and bonus claims across all PTGami products — from jackpot slots and poker to VIP Club rewards.
- Regulatory Compliance: To meet KYC, AML, and responsible gaming obligations under Philippine gaming regulations. PTGami privacy compliance is an ongoing commitment, not a one-time checkbox.
- Security and Fraud Prevention: To monitor account activity for unusual patterns, detect unauthorized access, and protect the integrity of our platform.
- Communications: To send you transaction confirmations, security alerts, and policy updates. If you've opted in, we may also send you promotional offers and game updates — but you can always opt out.
- Platform Improvement: To analyze how players use PTGami so we can improve existing features and develop new ones that Filipino players will actually find useful.
- Responsible Gaming Support: To identify players who may need support and offer tools like deposit limits or self-exclusion, in line with PTGami's responsible gaming commitments.
4. Sharing of Information
PTGami does not sell your personal data. Full stop. However, there are specific, limited circumstances where we may share your information with trusted parties:
- Payment Processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, and card networks receive transaction details necessary to complete your deposits and withdrawals.
- KYC and Identity Verification Providers: We work with licensed identity verification services to securely validate your documents.
- Gaming Platform and Software Providers: Game providers integrated into PTGami receive only the data required to run the games you play.
- Regulatory Authorities: When required by Philippine law or a government order, PTGami will disclose your information to the appropriate regulatory bodies or law enforcement agencies.
- Business Operations: We may share data with our affiliated companies, legal advisors, or auditors strictly for internal business purposes, always under confidentiality agreements.
In every case, we only share what is necessary and ensure that recipients are bound by appropriate data protection obligations.
5. Cookies and Tracking Technologies
PTGami uses cookies and similar tracking technologies to enhance your experience on our platform. Here's what we use them for:
- Essential Cookies: These keep your session active and allow core features like login and game loading to work properly. Disabling them will affect your ability to use PTGami.
- Analytics Cookies: We use anonymous analytics to understand player behavior on the site — which pages are popular, where players drop off, how long sessions last. This data is aggregated and never tied to your personal identity.
- Preference Cookies: These remember your language settings, display preferences, and other personalizations so you don't have to set them every visit.
- Security Cookies: These help us detect and prevent fraudulent activity by identifying devices and sessions that behave unusually.
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit the functionality available to you on PTGami.
6. Data Security
Protecting your data is one of our top priorities at PTGami. We employ a multi-layered approach to security that includes:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- Secure, access-controlled server infrastructure with regular penetration testing
- Two-factor authentication (2FA) options for your player account
- Role-based access controls that limit which team members can view sensitive player data
- Regular security audits and staff training on data protection best practices
While we do everything in our power to keep your data secure, no digital platform can guarantee 100% immunity from cyber threats. We encourage all PTGami members to use strong, unique passwords and to enable 2FA on their accounts. If you suspect any unauthorized activity, contact us immediately at support@ptgami.net.
7. Data Retention
PTGami retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Specifically:
- Active account data is retained for the lifetime of your account plus a minimum of five years after closure, as required by Philippine AML regulations.
- Transaction records are kept for at least five years for compliance and dispute resolution purposes.
- Identity verification documents are retained in line with regulatory requirements and securely deleted thereafter.
- Customer support records are kept for up to three years from the date of the last interaction.
When your data is no longer required, PTGami securely deletes or anonymizes it so it can no longer be linked back to you.
