PTGami Terms and Conditions – Rules for Filipino Players

1 Acceptance of Terms

By registering an account with PTGami, making deposit, or playing any game on the platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety. Your continued use of PTGami following any update to these terms constitutes acceptance of the revised version.

These terms form a legally binding agreement between you (the player) and PTGami. They govern every aspect of your relationship with the platform — from the moment you click Register to the moment you make your last withdrawal.

PTGami reserves the right to update these terms at any time. When we do, we will post the revised version on this page with a new effective date. For significant changes, we will notify registered players by email or through an in-platform notification. It is your responsibility to check this page periodically.

2 Eligibility

To register and use PTGami, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be physically located in the Philippines or be a Filipino citizen or permanent resident accessing the platform.
• You must not be listed on any self-exclusion register applicable to your jurisdiction.
• You must not have a previous PTGami account that was suspended or permanently closed for violations.
• You must be registering on your own behalf — not on behalf of a third party.

PTGami may restrict access from certain jurisdictions or regions where online gaming is prohibited by local law. It is your responsibility to ensure that using PTGami is legal in your specific location before you register.

3 Account Registration

3.1 One Account Per Player

Every PTGami player is permitted to hold exactly one registered account. Operating multiple accounts — whether under your own name, a different name, or a shared device — is a violation of these terms. PTGami uses technical and manual checks to identify duplicate accounts. Where duplicates are discovered, all accounts associated with the same player may be suspended and balances forfeited.

3.2 Accurate Information

You must provide accurate, complete, and up-to-date information at the time of registration — including your real name, date of birth, valid email address, and mobile number. PTGami relies on this information for account security, payment processing, and verification purposes. Providing false information is grounds for immediate account closure.

3.3 Account Security

You are responsible for maintaining the confidentiality of your PTGami login credentials. Do not share your username or password with anyone. Any activity that occurs under your account while your credentials are being used is your responsibility — whether you authorised it or not. If you believe your account has been accessed without your permission, contact PTGami support immediately.

3.4 Account Verification (KYC)

PTGami may request identity verification documents at any point — typically before processing a first withdrawal or if unusual account activity is detected. Accepted documents include a valid Philippine government-issued ID (PhilSys, passport, driver's licence, SS, UMID, etc.) and proof of your payment method. Verification is required before any withdrawal above ₱50,000 can be processed.

4 Deposits and Withdrawals

4.1 Supported Payment Methods

PTGami processes all transactions in Philippine Peso (₱). Supported deposit and withdrawal channels include GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO Online, BPI Online, UnionBank Online, and Visa/Mastercard bank cards.

4.2 Minimum and Maximum Amounts

The minimum deposit is₱100. The minimum withdrawal is determined by the chosen payment channel's transfer minimum, typically₱100 to ₱500. Maximum single-transaction withdrawal limits and daily limits are displayed in your account's banking section and may vary by account tier and verification status.

4.3 Withdrawal Processing

Withdrawal requests are processed by PTGami within 24 hours of submission for verified accounts. GCash and Maya withdrawals typically complete within one to two hours after PTGami processing. Bank transfers via InstaPay and PESONet may take one to three banking days. Processing times may be extended during high-volume periods or when additional verification is required.

4.4 Same-Method Rule

As a general rule, withdrawals are returned to the same payment method used for the corresponding deposit. This is anti-moneylaundering requirement. If your original deposit method cannot receive transfers (e.g., some prepaid card types), you will be asked to provide an alternative verified account in your name.

5 Bonuses and Promotions

5.1 General Bonus Terms

PTGami offers bonuses and promotions from time to time — welcome bonuses, reload bonuses, free spins, cashback offers, and VIP Club benefits. All bonuses are subject to specific terms communicated at the point of offer. By accepting a bonus, you agree to the terms attached to that specific promotion.

5.2 Wagering Requirements

Most PTGami bonuses carry a wagering requirement — a specified multiple of the bonus amount (or deposit plus bonus) that must be wagered before the bonus balance can be converted to withdrawable funds. Wagering requirements are stated clearly on each promotion page. For example, a bonus with a 20x wagering requirement means you must wager the bonus amount 20 times before withdrawal eligibility.

5.3 Game Contribution Rates

Different game types contribute different percentages toward wagering requirements. Slot games typically contribute 100% of each bet. Table games including baccarat and poker may contribute at a reduced rate (typically 10%–20%). Bonus terms for each offer specify the contribution rates for each game category.

5.4 Bonus Abuse

PTGami monitors for bonus abuse — patterns of play designed to exploit promotional offers without genuine gaming intent. This includes but is not limited to low-risk betting patterns during wagering requirements, coordinated play across multiple accounts, and arbitrage strategies. Accounts found engaging in bonus abuse may have bonus balances removed and winings derived from abusive play forfeited.

5.5 Expiry

Unclaimed or unused bonuses typically expire within 30 days of being credited unless otherwise stated. Free spins expire within the time period stated on the promotion. Expired bonuses are removed from accounts automatically and cannot be reinstated.

6 Game Rules and Fairness

All games available on PTGami use independently certified Random Number Generator (RNG) software. The certification process involves third-party statistical testing to confirm that outcomes are genuinely random and not subject to manipulation. PTGami does not alter game outcomes from those provided by the certified software.

Return-to-Player (RTP) percentages for each game are displayed in the game's information panel. These are statistical long-run averages — individual session results will vary widely. RTP does not guarantee any specific result for any specific player during any specific session.

In the event of a game malfunction — server disconnection, software error, or incomplete spin — the result of any interrupted game round is void. PTGami will restore the affected player's balance to its state immediately before the interrupted round. Malfunctions void all associated pays.

7 Responsible Gaming

PTGami is committed to responsible gaming. We believe that gambling should be entertainment — enjoyable and within personal financial limits. We provide tools to help players manage their activity, and we take our obligations toward player welfare seriously.

Available responsible gaming tools on PTGami include:

• Deposit limits — daily, weekly, or monthly caps on deposits. Increases to limits are subject to a mandatory review period.
• Session time reminders — configurable alerts notifying you when you have played for a set continuous duration.
• Reality checks — periodic on-screen summaries of your session duration and net position.
• Self-exclusion — temporary (24 hours to 90 days) or permanent exclusion from the platform, activated immediately upon request.
• Support resources — links to professional gambling support services available through the PTGami Responsible Gaming page.

If you feel that your gambling is no longer within your control, please use the self-exclusion feature or contact PTGami support immediately. You can also visit our dedicatedResponsible Gaming page for more information.

8 Prohibited Conduct

The following actions are strictly prohibited on PTGami. Engaging in any prohibited conduct may result in account suspension, forfeiture of balances, and reporting to relevant authorities where required by law:

• Registering more than one account, or registering on behalf of another person.
• Providing false, misleading, or fraudulent information at any point during registration or verification.
• Using PTGami for money laundering, fraud, or any other illegal financial activity.
• Exploiting software bugs, errors, or technical vulnerabilities for financial gain. Any such gains are considered void and will be recovered.
• Using automated software, bots, or scripts to interact with PTGami games or systems.
• Coluding with other players in table games or tournaments to gain an unfair advantage.
• Accessing PTGami on behalf of a person who is self-excluded or otherwise prohibited from the platform.
• Charging back deposits through your payment provider after those funds have been wagered.
• Engaging in abusive, threatening, or harassing behaviour toward PTGami staff or other players.

9 Account Suspension and Closure

PTGami reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if we have reasonable grounds to believe that these terms have been violated. Grounds for suspension or closure include but are not limited to those listed in Section 8.

Where an account is suspended pending investigation, any pending withdrawal requests will be placed on hold until the investigation is resolved. PTGami will complete investigations within a reasonable timeframe and communicate outcomes to the affected player.

If you wish to close your own PTGami account voluntarily, you may do so by contacting support. Any remaining balance at the time of voluntary closure will be processed for withdrawal to your verified payment method, subject to identity verification requirements.

10 Intellectual Property

All content on the PTGami platform — including but not limited to the PTGami name, logo, website design, game interfaces, software, text, graphics, and promotional materials — is the property of PTGami or its licensed content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or create derivative works from any PTGami content without express written permission. This includes screenshots of games for commercial purposes, republication of promotional materials, and any form of brand impersonation.

11 Limitation of Liability

PTGami provides its platform on an "as available" basis. While we work to ensure continuous, reliable service, we do not guarantee uninterrupted access at all times. Scheduled maintenance, technical issues, or circumstances beyond our control may result in temporary unavailability.

To the maximum extent permitted by applicable law, PTGami's liability to any player is limited to the amount of that player's current account balance at the time any claim arises. PTGami is not liable for indirect, incidental, or consequential losses including lost winings arising from platform downtime, technical errors, or any breach of these terms by PTGami.

12 Dispute Resolution

If you have a complaint or dispute with PTGami, please contact our support team first at support@ptgami.net or through the live chat in your account. PTGami's support team will acknowledge your complaint within 24 hours and work to resolve it within five business days.

For disputes that cannot be resolved through direct support, PTGami will refer the matter to the relevant regulatory authority under whose licence PTGami operates. The decision of the regulatory authority on any referred dispute will be binding on both parties.

In the event of any dispute regarding a game outcome or transaction, PTGami's server logs — which record all game results, bets, and transactions — constitute the definitive record of what occurred on the platform. Client-side displays (i.e., what appeared on your screen) are not considered authoritative in the event of a discrepancy.

13 Privacy

PTGami's handling of your personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions by reference. By registering on PTGami, you consent to the collection, use, and processing of your personal data as described in the Privacy Policy.

PTGami will never sell your personal data to third parties. Data is shared only with payment processors, game providers, and regulatory authorities where required — and only to the extent necessary to operate the platform and comply with legal obligations.

14 Amendments to These Terms

PTGami may amend these Terms and Conditions at any time. The revised terms will be posted on this page with an updated effective date. For material changes, PTGami will provide advance notice to registered players via email or in-platform notification at least seven days before the changes take effect.

Continued use of PTGami after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with the amendments, you should stop using PTGami and request closure of your account before the effective date.

15 Contact Us

For any questions about these Terms and Conditions, or for any support matter, PTGami is available through the following channels:

• Email: support@ptgami.net
• Live Chat: Available 24/7 inside your PTGami account (login required)
• Help Centre: ptgami.net/faq

PTGami's support team is staffed by people familiar with the Philippine gaming context. Whether you are in Manila, Cebu, Davao, or anywhere in the archipelago, your inquiry will be handled by someone who understands your situation.